Delivering Reliable Digital Banking Solutions in Nigeria: Bank78's Journey with Assurdly

Bank78 is a digital banking platform built for the realities of modern Nigeria, fast, intuitive, and secure. Open accounts in minutes, send and save money instantly, and manage your entire financial life from your phone without friction. What was once a “what if” is now a “what is” for individuals and businesses alike.

With CBN licensing, NDIC deposit insurance, real-time fraud monitoring, and multi-factor authentication, Bank78 isn’t just convenient, it’s trusted. While the fintech space is crowded with free transfers and high-yield savings, Bank78 sets itself apart with a seamless, all-in-one digital banking experience across web, mobile, and API.

To bring this vision to life with quality at the core, Bank78 partnered with Assurdly as its Product Quality Delivery partner. Over a collaboration spanning two years, Assurdly has worked closely with the Bank78 team to ensure reliability, performance, and user trust across every product touchpoint.

Challenges

Nigeria’s banking sector has made progress, but key challenges remain. While fintechs have improved access and reduced fees, users still face disjointed services, weak data protection, and growing cybersecurity threats. Fraud, identity theft, and poor customer support continue to erode trust. For businesses, limited tools for scaling, team access management, and compliance hinder operational efficiency.

Bank78 was built to close these gaps. With a mission to build trust and a vision for innovative, personalised financial solutions, it delivers more than digital banking, it offers a smarter, safer experience. The platform integrates strong data security, real-time fraud monitoring, and seamless user journeys for individuals and businesses alike.

A standout feature for business users is the ability to add team members and assign role-based permissions, ensuring secure, structured access and smooth delegation of financial tasks.

Assurdly's Partnership with Bank78

Assurdly was pivotal in bringing Bank78's vision to life, guiding two branding phases and ensuring a seamless transition from MVP to a production-ready product. Our services during this process included:

• NIBSS-in-a-Box Integration: Choosing Assurdly’s simplified NIBSS integration significantly reduced the time needed to access core services like NIP (inward and outward) for deposits to Bank78 and transfers to other banks, as well as IGREE for BVN-based identity verification. These services are essential for any digital bank, and a process that typically takes months was completed much faster.
• Product Management: Defined requirements, prioritised features, and developed roadmaps aligned with regulatory timelines and launch goals.
• Project Management: Utilised agile practices with weekly sprints, stakeholder meetings, and proactive risk management.
• Quality Assurance: Adopted shift-left testing, starting QA early with manual and automated tests, ensuring robust, user-friendly platforms.
• Product Support: At product launch and go-live, we served as subject matter experts, offering guidance and support to the expanding internal team as well as product customers.

Building Bank78

Building Bank78 unfolded in two distinct phases. Phase 1 followed a clear path: predictable timelines, well-defined features, and careful planning laid a solid foundation with a clear Minimum Viable Product (MVP). But when Bank78 launched, everything changed. Phase 2 brought a flood of real user data and feedback, demanding immediate attention.

This influx of user input transformed the roadmap. New feature requests, usability tweaks, and unexpected needs quickly pushed the team towards a more agile way of working. We embraced rapid updates, quick learning cycles, and continuous improvement. This shift wasn't just about what was built, but how it was built. Fast releases included early quality assurance (QA) testing, where internal teams used the product daily to catch issues before customers saw them.

Assurdly was more than just a service provider; our close collaboration was crucial during rebranding. We smoothly managed both transitions, ensuring zero downtime and continuous functionality while accelerating product development. A key takeaway from building Bank78? It’s never truly "finished." Every customer interaction, every merchant integration, and every new regulation sparks fresh ideas. Bank78 constantly adapts, guided by a shared belief between the product team and Assurdly: great products are always improving, never completely done.

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Bank78 Features

Bank78 offers a comprehensive digital banking solution that is swift, transparent, and accessible via intuitive mobile and web channels, regardless of technical proficiency. Its users can be classified into 2 personas, which are individuals and businesses/corporates.

For Individuals: Easy local account opening, instant transfers, scheduled payments, bill payments, bulk transactions, high-yield savings, transaction notifications, and spending tracking.

For Businesses: Bank78 offers a comprehensive suite tailored for business users across web and mobile platforms. Beyond the features available to individual customers, businesses can seamlessly manage payments, operate virtual accounts, and oversee team members with role-based access levels, ensuring operational efficiency and secure delegation of financial tasks.

Additionally, Bank78 provides business users with APIs enabling essential functions such as payouts to other banks from the business profile, sub-account creation, virtual NUBAN generation, BVN validation, and identity authorisation. These capabilities give businesses the flexibility to streamline processes and scale securely.

Bank78 prioritises speed, transparency, and accessibility. Transfers are fast, and users can track weekly inflows and outflows with ease. Designed to evolve, Bank78 adapts to changing needs, consistently raising the bar for what banking can be.

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Key Outcomes and Implications

Bank78 successfully delivered a full digital banking platform serving both individuals and businesses. From seamless onboarding and instant transfers to bill payments and high-yield savings, the platform launched in Nigeria fully compliant with CBN regulations and protected by NDIC insurance, all while being built for scalability.

Assurdly’s partnership played a crucial role in accelerating Bank78's development by providing end-to-end support across product and project management, and quality assurance. We helped define clear requirements, guided two brand evolutions, and led rigorous testing and optimisation efforts. This collaborative approach delivered a scalable, future-ready platform that meets both user needs and regulatory standards.