Let's answer some questions

Short answer: ASAP. From the moment you sign the contract to work with us we commence work on the next business day. This means if you signed the contract on Friday, we will kickoff on Monday.

We do not provide developers as part of our service offering. Our service focuses on providing quality assurance and testing support to software development teams. However, we can make recommendations for you.

Our timeline is heavily dependent on the work requirements but it can range from a few weeks  to several months.

The available pricing plans and their details vary depending on the scope of work and the service being offered. We’re happy to talk you through your needs and provide more information for a more specific answer. Book a call so that we can prepare an offer for you.

We serve a wide range of industries, including but not limited to, technology, finance, healthcare, retail, ecommerce and any company with an IT infrastructure. Our team has extensive experience in testing software for Startups, SME businesses, MFBs, Traditional banks, VCs among others. We are committed to delivering top-quality testing and assurance services to our clients in these domains.

We do not run a resource outsourcing model but a service-oriented model because we scale on demand, especially in projects where there is not much clarity on the number of products and services.

We identify & remedy your overall software quality assurance gaps by defining software strategies that best suit your product(s). As a result of this, you get:
- Increased accuracy and efficiency in detecting and fixing errors
- Faster time-to-market for new products and updates.
- Increased ability to scale testing processes as your business grows.
- Access to expertise and best practices in software testing.
- Implementation of best testing practices, proven methodologies, and growth in your agile transformation.

To ensure the quality of our services we do theses things:
- Thoroughly defining and documenting client requirements.
- Using industry-standard testing methodologies and tools.
- Continuously monitoring and improving our processes.
- Working with trained & experienced QA and PM professionals.
- Regularly conducting internal and external audits.
- Encouraging customer feedback and taking it into account.
- Staying up-to-date with the latest industry trends and technologies.

We measure the success of our services through the following metrics:
- Client satisfaction.
- Testing processes.
- Quality improvement.
- Accuracy & speed of fixing errors.
- Task and external resource management.
- Success and timeliness of product delivery.
- Compliance with industry standards and regulations.

In a situation where there are changes in a client’s requirement we will have a clear and open communication with said client to document and update new needs.
We will then conduct an internal analysis to assess the scope and resources needed for the change and communicate to the client on the way forward.

For optimal results, we match the right process with the right tool to enhance your productivity. Some tools we use are: Katalon, Selenium, Ide, Jmeter, Blazemeter, Postman, SoapUI, Cucumber, Zephyr, Testrail, Zaptest, Trello, Firebase, Kibana, Cloudwatch, Jira, Github, BitBucket, Freshworks.

Yes we can and are excited to! You can view all the testimonials and case studies on our website.

We take our client’s data security and confidentiality very serious and the measures we take to ensure this includes:

We understand the importance of timely and reliable support and are committed to providing just that. We do that by ensuring that:
1. Our support team is available (24/7) via phone, email, and live chat.
2. Our average response time for support inquiries is within (2 hours)
3. For critical issues, we have a dedicated incident response team that can provide immediate assistance
4. We also provide online resources, such as a knowledge base and FAQs, to help answer common questions and provide solutions to common issues.

We ensure that we do everything in our power to resolve any issues in a prompt and effective manner. Our process for handling client complaints is as follows:
1. Listen to the client's concerns and fully understand the issue.
2. Acknowledge the issue and provide a timeframe for resolution.
3. Investigate and diagnose the issue
4. Implement a solution and verify its effectiveness.
5. Provide regular updates to the client on the progress of the resolution.
6. Follow up with the customer to ensure their satisfaction
7. Use feedback from the issue to improve our processes and prevent similar issues from happening in the future.

We have integrations with these network partners: Microtraction, Acelera Law, Stryde, Hidden brain, Get Equity.

There is no particular stage your product needs to be before we render our services. We can comfortably jump in at any stage your product is in and still deliver your services effectively.

We charge in the currency agreed upon at the time of purchase.
We accept multiple payment methods, including: credit card and bank transfer.
Our billing is transparent and consistent, with invoices provided.

The expected deliverables for software testing will vary based on the specific needs and requirements of your project. However, in general, the following are some of the common deliverables that can be expected:
- Test Plans for each product / service
- Granular test case description
- Test execution, tracking & closure reporting
- API Automated test script.