Let's answer some questions

Have questions about our services? We've got all the answers you need.

When can you start?

Short Answer: ASAP! We pride ourselves on our commitment to prompt and efficient service. Once you sign the contract to work with us and fulfil the initial engagement terms, we begin work on the next business day.

Do you provide developers?

While we specialize in supporting and managing software development teams, we do not provide developers. However, we can recommend trusted partners for your development needs.

What is your usual timeline to deliver a service?

This varies, depending on the specific requirements of the project. It can range from a few weeks to several months. We work closely with our clients to understand their needs and develop a customised timeline that ensures delivery in the shortest possible time without compromising on quality.

What are your available pricing plans?

Our pricing plans are tailored to the specific needs of our clients, based on the scope of work and the service being offered. It can be a one-off payment or on a retainership model. Book a call with us, we're happy to discuss your needs and provide more information.

What industries do you serve?

We are committed to quality product delivery for all industries. We have worked with clients in finance, healthcare, retail, recruitment, logistics, education, capital market, eCommerce etc. Our team has extensive experience in delivering and testing software for startups, SMEs, Enterprise, Banks, VCs, Innovation hubs among others.

Are your fees based on the number of personnel assigned?

We do not base our fees on the number of personnel assigned. Instead, we operate on a service-oriented model, scaling our personnel based on demand. This allows us to provide flexible and cost-effective solutions for our clients, especially in projects where there is uncertainty about product and service quantities.

What are the benefits of using your service?

We pride ourselves on serving as a cornerstone for managing development teams and ensuring impeccable and speedy delivery of quality through our robust Project/Product Management and Software Testing offerings. Our approach is centred around collaborating with you to bring your envisioned product to the market.

How do you ensure the quality of your services?

- Definition and documentation of clients' requirements
- Leveraging industry-standard testing methodologies and tools
- Continuously optimizing our processes, and
- Working with trained software quality assurance and technical project/product delivery professionals.

How do you measure the success of your services?

In addition to the most important metric - client satisfaction - we relish success by completely understanding our client's vision, our timely execution and quality product delivery.

How do you handle changes in client’s requirements?

We find a clear and open communication process to be key to changes in product delivery directions. We document and update new needs, conduct an internal analysis to assess the scope and resources needed for the change, and communicate the new plan to the client.

What technology or tools do you use to manage projects?

For optimal results, we match the right process with the right tool. Some tools we use are Google Sheets, Clickup, Jira, Trello, Monday.com, Azure DevOps etc. However, we are flexible to work with whatever tools our client uses.

Can you provide case studies or testimonials from past clients?

Yes, we can. You can view all the testimonials and case studies on our website.

How do you ensure the security and confidentiality of client data?

We take our client’s data security and confidentiality seriously by ensuring all critical information, especially the code base, is within the clients environment. Also, documentation and other project artefacts are shared on a need-to-know basis.

What is your availability and response time for customer support?

We pride ourselves as a highly responsive team and we ensure all enquires are attended to in the shortest time possible.

What is your process for handling client complaints?

We ensure that we resolve any issues promptly and effectively by:
1. Listening to the client's concerns
2. Acknowledging the issue
3. Investigating and diagnosing the problem
4. Implementing a solution
5. Providing regular updates
6. Following up with the customer and
7. Using feedback to improve our processes.

Do you have any partnerships or integrations with other software solutions?

We have existing partnerships with mostly Venture Capital firms and Venture studios such as AfriLabs, Techlarator, Microtraction, and GetEquity.

Is there a particular stage a product has to be in before your services can be rendered?

Assurdly is flexible and can work with you at any stage of your product development process. Whether your product is in the early stages of development or nearing completion, we can provide our services effectively to meet your needs.

 In what currency do you charge?

We charge in the currency agreed upon at the time of the contract agreement. Our preferred mode of payment is bank transfer, as we operate on a zero-cash and zero-credit policy, providing transparent and consistent billing with invoices provided.

What are the expected deliverables for software testing, if we decide to go ahead?

The expected deliverables will vary based on your project's specific needs and requirements, but common deliverables include:
- Test plans for each product/service
- Granular test case description
- Test reporting and automated test scripts

What do you need to know about my product before you can work with me?

To deliver on our promise to you, it is important for us to have a clear understanding of your product, such as:
- The channel (web or mobile app)
- Type of APIs (RESTful, GraphQL, or SOAP)
- User-facing portals (customer or backend), etc.

This will help develop a tailored approach that meets your specific needs and helps you achieve your business objectives.

Depending on the source of the delay, which causes an extension to the project timelines, if the cause of delay is due to us, we take full responsibility for the extra time required to complete the project. This is why we ensure alignment with all parties on deliverables and time before project commencement.

We offer an additional 1-month support post-implementation and delivery of our service. This time is used to ensure that the in-house team has substantial knowledge of the work done. In certain scenarios, we can work with you to set up your own in-house team based on the terms of engagement.

This is our proprietary product, a financial services middleware that streamlines the integration of NIBSS services into a single unit, exposing them as RESTful APIs (Representational State Transfer Application Programming Interfaces) compatible with modern systems. RESTful APIs are a way of designing web services that adhere to the principles of the REST architectural style, providing a lightweight, scalable, and standards-based approach to building web services.

We have significantly reduced the integration time to NIBSS from a staggering 3 months plus to less than 4 weeks, provided that all onboarding requirements and contractual obligations have been met by the financial institution intending to integrate with NIBSS.

Ready to discuss a project?

Build successful, market-ready software project when you work with us.